Terms of Service
Welcome to Jerbz™. By purchasing, subscribing to, or using the Jerbz™ SaaS platform (provided by Chillaxitude Media LLC), you agree to be bound by these Terms of Service. If you are procuring Jerbz™ on behalf of an enterprise entity via the Google Cloud Marketplace, you represent that you have the authority to bind that organization.
1. Subscription and Entitlements
Jerbz™ is licensed on a subscription basis. Subscriptions are provisioned, managed, and billed directly through your Google Cloud Marketplace Committed Spend in accordance with the terms of your Google Cloud Marketplace customer agreement.
2. Permitted Use and License
Chillaxitude Media LLC grants you a limited, non-exclusive, non-transferable, and revocable license to access the Jerbz™ dashboard and tools during your active subscription. You agree not to copy, reverse-engineer, or attempt to bypass any API token checks, client attestation safeguards (Firebase App Check), or subscription middleware.
3. Service Level, Support SLA, and Exclusions
We strive to maintain high platform availability and responsive customer support. Support request SLAs correspond to the customer's selected pricing tier (Starter, Plus, Premium, or Enterprise). Stated SLA commitments represent initial technical response, triage, and active investigation timeframes during standard operational support hours (Monday – Friday, 9:00 AM – 6:00 PM MT, excluding US public holidays), rather than guaranteed bug resolution timelines. Automated AI diagnostic triage operates continuously (24/7/365). Ticket escalation privileges to manual human engineering support are available to Premium and Enterprise/GCM seat holders, while Starter and Plus seat holders receive automated diagnostic guidance. Full SLA matrices and coverage details are published on our Customer Support & SLA Portal.
SLA Exclusions & Events Beyond Reasonable Control: Stated SLA response targets and availability expectations do not apply to service interruptions, delays, or performance degradation resulting from: (i) upstream third-party cloud infrastructure outages or service incidents (including Google Cloud Platform, Firebase, or Vertex AI service events); (ii) scheduled maintenance announced in advance; (iii) customer network, telecommunications, or client-side configuration failures; or (iv) force majeure events beyond our reasonable control.
4. Limitation of Liability
To the maximum extent permitted by applicable law, Jerbz™ is provided "as is" and "as available". Chillaxitude Media LLC shall not be liable for any indirect, incidental, special, or consequential damages arising out of the use or inability to use the platform.
5. Governing Law
These terms are governed by the laws of the jurisdiction in which the customer is incorporated or resides, without regard to conflict of law principles. Any dispute arising out of these terms shall be resolved in the competent courts of that jurisdiction.