Customer Support & SLA
Support SLA Commitments
We operate under explicit Response Time SLAs based on subscription tiers to ensure your operations run without disruption.
| Plan Tier | Support Channel | Response Time SLA |
|---|---|---|
| Starter | Email Support | 5 Business Days |
| Plus | Priority Email Support | 3 Business Days |
| Premium | Direct Ticket / AI Owner Routing | 2 Business Days |
| Enterprise | Dedicated Support Integration | 24 Hours (Critical Issues) |
💡 Support Ticketing Info: Starter and Plus seat users receive real-time, automated troubleshooting suggestions from our Technical Writer AI Agent. Direct ticket escalation to manual engineering review is available to Premium seat holders, and Starter/Plus users can coordinate escalations through their designated organization administrators.
Open a Support Ticket
Submitting this form immediately alerts our on-call support team. Tickets are automatically categorized and routed to our dedicated support engineers to guarantee responses within your tier's SLA targets. Please note that manual escalation capability is managed based on your seat tier.
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